The Board of Directors of MYEG (“the Board”) wishes to clarify the following:

1.  As the honourable Deputy Home Affairs Minister rightly pointed out, the online service to renew temporary foreign worker permit (“PLKS”) are provided as part of the Electronic Government Services (“E-Services”) initiated by the current Prime Minister under the Multimedia Super Corridor (“MSC”) flagship application. The PLKS service is provided under a parent contract of the concession for the E-Services, which was signed in May 2000 after MYEG was successful in its bid through an Open Tender;

2.  MYEG does not have the authority to approve the printing of any permit under the PLKS service. All online applications are routed by MYEG to the officers of the Immigration Department in the respective States for approval before MYEG prints and delivers the PLKS permits. Hence, MYEG is unable to complete the processing of the application if it has not been approved by the authorised officers of the Immigration Department; and

3.  On MYEG’s portal, a real-time status checking facility is readily available whereby users can check the status of their application. If approval is pending from the authorised officers of the Immigration Department, the users will be notified by MYEG to go to the Immigration Department in person to resolve the outstanding issues as per the Approved Standard Operating Procedure.

The Board would like to reaffirm that providing a reliable and efficient service to MYEG’s users is always the Board’s top priority. All complaints are taken seriously and the Board constantly reviews the Company’s performance with all stakeholders to continually enhance and upgrade the level of service provided to all of MYEG’s users.

This announcement is dated 7 December 2018.