GHL System Berhad Annual Report 2019

G H L S Y S T E M S B E R H A D 1 9 9 4 0 1 0 0 7 3 6 1 ( 2 9 3 0 4 0 - D ) 22 IDENTIFICATION OF MATERIAL SUSTAINABILITY MATTERS (Cont’d) GHL and its subsidiaries in Malaysia identified and prioritised material sustainability matters that influence the way it operates. It had identified 14 material issues during the year, under review, and prioritised the matters by rank according to the importance towards its stakeholders and business operations, based on the approval matrix for the year as shown below:- 13. Employee Diversity 4. Customer Data Privacy 5. Customer Due Diligence 3. An Ɵ - Bribery and Corruption Policy 2. Cyber Security 12. Conducive and Inclusive Workplace 11. Employee Training 10. Talent Attraction and Retention 6. Whistle Blowing Policy 8. Design, Marketing of Products & Services 9. Customer Empowerment Events 7. Customer Experience Low High High Low Importance to Business Operation Importance to Stakeholders 14. Corporate Social Responsibility 1. Anti-Money Laundering Policy Compliance to Rules and Regulations Human Resource Customer Growth Corporate Social Responsibility SUSTAINABILITY STATEMENT CONT’D