GHL System Berhad Annual Report 2019

G H L S Y S T E M S B E R H A D 1 9 9 4 0 1 0 0 7 3 6 1 ( 2 9 3 0 4 0 - D ) 20 GHL SUSTAINABILITY PRINCIPLES SUSTAINABILITY STATEMENT CONT’D VISION To be clearly recognised as the leading ASEAN payment services provider. Delivering powerful solutions to deeply rooted relationships. MISSION We help merchants , financial institutions, and telcos make money by simplifying their distribution, payment and collections needs . We provide ASEAN merchants, both big and smal, with complete solutions that fulfil their customers’ needs. CORE VALUES ‡ Customer is the boss ‡ Teamwork ‡ “Boleh’ Attitude ‡ No Dishonesty ‡ Addicted to Innovation Regulations Compliance Customer Growth Human Resource ‡ Anti-Money Laundering Policy ‡ Cyber Security ‡ Anti-Bribery and Corruption Policy ‡ Customer Data Privacy ‡ Customer Due Diligence ‡ Whistle Blowing Policy ‡ Customer Experience ‡ Design and Marketing of Products and Services ‡ Customer Empowerment Events ‡ Talent Attraction and Retention ‡ Employee Training ‡ Conducive and Inclusive Workplace ‡ Employment Diversity Principle Approach