GHL System Berhad Annual Report 2018

a n n u a l r e p o r t 2 0 1 8 53 GHL and its subsidiaries in Malaysia identified and prioritised material sustainability matters that influence the way it operates. It had identified 13 material issues during the year, under review, and prioritised the matters by rank according to the importance towards its stakeholders and business operations, based on the approval matrix for the year as shown below:- Low Importance to Stakeholders Importance to Business Operation High Low High Customer Data Privacy Anti-Money Laundering Policy Cyber Security Anti-Bribery and Corruption Policy Customer Due Diligence Whistle Blowing Policy Talent Attraction and Retention Employee Training Conducive and Inclusive Workplace Employment Diversity Design, Marketing of Products & Services Customer Experience Customer Empowerment Events COMPLIANCE TO RULES AND REGULATIONS The Group is fully committed to maintaining the highest standards in corporate governance and makes every effort to be fully compliant with relevant rules and regulations, e.g. Companies Commission of Malaysia, Card Schemes rules and regulations, regulations issued by Bank Negara Malaysia, Bursa Malaysia, Anti-Money Laundering Acts, Data Protection Acts as well as other applicable compliance laws, regulations, and standards in all of the jurisdictions in which the Group operates. The Group implements a corporate-wide approach to monitor compliance and is regularly reviewed to reflect the latest best practices and new regulations, which are communicated to employees on a consistent basis. Anti-Money Laundering Policy To corroborate with the Government’s and BNM’s initiatives in preventing the use of financial system for illicit and money laundering activities, as well as the financing of terrorist activities, the Group has set up an extensive infrastructure and various processes to support such efforts. Cyber Security The Group is accessed annually by a qualified security accessor from the Payment Card Industry Security Standards Council (“PCISSC”) to ensure the safe handling of cardholder information at every step, and is certified Payment Card Industry Data Security Standard (“PCIDSS”) compliant. SUSTA I NAB I L I T Y STAT EMENT C O N T ’ D