Datasonic Group Berhad Annual Report 2021

2021 ANNUAL REPORT 47 As one of the prominent industry market leaders, Datasonic offers a wide range of ICT systems and solutions including software and hardware customisation, project management, consultative expertise and research and development (“R&D”). We bring exceptional solutions to customers with our scalable, open and complete system with highly effective and cost-efficient products and services. Securing Product Safety and Quality In keeping with our product quality plan, which calls for improvement in customer satisfaction, we have designed our quality management system to comply with the international quality assurance standard across the Company. Various business functions and subsidiaries have achieved quality standards and certifications. SUSTAINABILITY STATEMENT Datasonic’s Quality and Information Security Management ISO Certification As part of our efforts in ensuring our products’ functionality, performance, safety and quality, we continually engage and obtain valuable feedback from our customers. All feedback received was resolved within the stipulated timeframe. Customer satisfaction is the most fundamental principle underpinning our business operations. SOCIAL: PRODUCT RESPONSIBILITY Site Company Certification Coverage Period Meru Klang Datasonic Manufacturing Sdn Bhd ISO 9001:2015 21 January 2020 - 20 January 2023 ISO 27001:2013 18 August 2020 - 21 May 2023 Headquarters Datasonic Group Berhad ISO 9001:2015 29 March 2020 – 28 March 2023 PJ RPS Datasonic Corporation Sdn Bhd ISO 9001:2015 15 July 2020 – 6 July 2023 PJ 223 Datasonic Manufacturing Sdn Bhd ISO 9001:2015 22 April 2021 – 21 April 2024 Datasonic Technologies Sdn Bhd ISO 9001:2015 22 April 2021 – 21 April 2024 91% of our customer base rated us as excellent (A-rating)