Datasonic Group Berhad Annual Report 2020

Sustainability Statement (Cont’d) Based on the ISO 9001:2015 QMS audit report recently issued in February 2020, the Company had no major incident of noncompliance. We will continue to monitor, improve and strengthen the information security of the group and company to ensure that information is secure and that there are no breaches. Provision of Transparent and Accurate Information Information provided to/by our customers is governed by the terms and conditions of the Letter of Award, agreement, contract and/or Service Level Agreements signed by both parties. The Company recognises the importance of privacy and will not disclose stakeholders’ information without their consent, unless required by the authorities, or by applicable laws and regulations to do so. On 25 May 2017, the Board has adopted the Shareholders Communication Policy which sets out the standards and requirements of the Company in relation to shareholders communications, with the objective of ensuring fair, timely, effective, transparent, accurate and open communications with the shareholders of the Company. Subsequent to theThird DatasoniCares EmployeeEngagement Sessionheldon10April 2019, a StrategicCommunication Department was established on 1 September 2019 to help the Company transmit coherent, credible and ethical corporate messaging, as well as to provide integrative communication structure linking various stakeholders/ investors to the Company. Quality First Value is created by maintaining relevant certifications and licenses:- § The Group’s ISO certifications ensure that our products and services meet the most demanding standards in the industry which in turn, improves the ability of the Group’s operations to meet customers’ requirements and expectations. § We comply with relevant legislation to operate our businesses as a secure ID/smart card manufacturer, responsible Network Service and Facilities Service Provider and licensed national security printer. Our manufacturing practices and processes deliver consistent high-quality products and services in accordance with local and international standards. The following certifications are a testament to the internal procedures and processes being adopted by our Group:- Certifications For Description/Purpose Certified on ISO 9001:2015 by SGS (Malaysia) Sdn Bhd & SGS United Kingdom Ltd DMSB PJ Manufacturing of smart cards. 21 May 2018 DTSB PJ Manufacturing of Machine-Readable Travel Document (“MRTD”), or more commonly known as passports. 21 May 2018 ISO 9001:2015 by Lloyd’s Register Quality Assurance Ltd (“LRQA”) DMSB Klang Quality Management System (“QMS”) for the manufacturing of printed cards and smart cards for the commercial, financial and government sectors. 16 January 2017 DGB The provision of management support services (Accounting & Finance, Human Resource Management, Procurement, Administration and Management Information System) 29 March 2017 DCSB The sales and personalisation solutions of chip-based smart cards. 7 July 2017 DATASONIC GROUP BERHAD I ANNUAL REPORT 2020 (Registration No. 200801008472 (809759-X)) 49