MSM Malaysia Holdings Berhad Annual Report 2021

Operational Risk Cyber threats Operation Failure of Data Migration i. Affirm data with process owner and sign off ii. Completeness Data Checking and Sign Off iii. Evaluate Cut Over strategy iv. Identify major changes for critical object Exposure to threats which are classified under Cyber Security Risk due to IT resources, communications and network systems not being adequately protected i. Incorporate network protection and security on IT/IT communication resources ii. Incorporate network protection and security on IT resources such as firewall iii. Roll Out Cyber Security Assessment Environmental Issue-IETS for waste water, mud cake disposal & air emission Environment To fully comply with the Environmental Act & DOE requirements i. Competent persons are trained ii. Engage the environmental consultant iii. Prepare Gantt Chart for list of machineries to be repaired, provide the comprehensive maintenance schedule Quality of raw sugar Economic Inconsistency in raw sugar quality from different origins results in very poor quality of raw sugar received and used i. File complaint and claim to supplier ii. Blending to improve quality Safety and health hazards Social Insufficient drivers and lack of safety awareness that can affect business operation (Logistic) i. HSE to educate employee on HSE related matters, reducing human errors, and prevention of incidents and fire safety ii. HSE to ensure safety awareness is provided iii. Periodical assessment on driver’s health iv. Provide sufficient training and awareness (Defensive Driving) Risk Category Category Description Mitigation SUSTAINABILITY JOURNEY HOWWE ARE GOVERNED FINANCIAL STATEMENTS ADDITIONAL INFORMATION 259

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