MSM Malaysia Holdings Berhad Annual Report 2020

GRI-416: Customer Health & Safety MSM’s key competitive strength has always been our consistent delivery of the highest quality of sugar products to our customers, both locally and abroad. This has built our market leading position for our Gula Prai brand – the number one best-selling sugar brand in Malaysia. Within our workplaces and plants, our Occupational Health and Safety Standards fulfil the requirements by the Occupational Health and Safety Advisory Services (OHSAS18001) and the Malaysian Occupational Health and Safety Management Systems (MS1722). Our key suppliers are certified to supply quality materials as part of complying with rigorous quality inspection standards. In line with industry expectations for transparency and accountability, the certifications are clearly displayed on our sugar packaging and the MSM website for easy identification and reference. Most importantly, we also have in place a comprehensive spectrum of product quality processes and controls by certified bodies which are audited on an annual basis. These are regularly monitored through performance indicators that drive continuous improvement and are in line with industry expectations for transparency and accountability. OCCUPATIONAL HEALTH & SAFETY (OSH) GRI-403: Occupational Health & Safety We view health and safety at our facilities as a crucial enabler to ensure the Group’s long-term growth, as any hold-ups in operations due to a failure in health and safety requirements ultimately contributes negatively to our bottom line. Our Occupational Health and Safety Standards adhere to international and local health and safety industry standards by fulfilling the requirements by the Occupational Health and Safety Advisory Services (OHSAS18001) and the Malaysian Occupational Health and Safety Management Systems (MS1722). Safety and Health Committee (SHC) Our occupational health and safety performance is managed by the Safety and Health Committee which maintains a continuous monitoring, measurement and reporting cycle of Health Safety and Environment (HSE) performance to create an ecosystem of health and safety awareness. Quality Assurance Our refineries are constantly audited to ensure that our processes are in full compliance and certified with the following: • Food Safety System Certification (FSSC 22000 – Manufacturing) • Food Safety Management System (ISO22000) • Good Manufacturing Practice (GMP) • Hazard Analysis and Critical Control Point (HACCP) Certification from the Ministry of Health, Malaysia As a global exporter, MSM complies with international standards such as the Halal and Kosher certifications. All our products are: • Halal-certified under MSM 1500:2009 • Kosher-certified by the London Beth Din Kashrut Division MSM MALAYSIA HOLDINGS BERHAD Annual Repor t 2020 63 SUSTAINABILITY REPORT EFFECTIVE LEADERSHIP CORPORATE GOVERNANCE FINANCIAL STATEMENTS ADDITIONAL INFORMATION DETAILS OF THE ANNUAL GENERAL MEETING