MSM Malaysia Holdings Berhad Annual Report 2020

The objectives of the policy are: • Provide an avenue and designated channels of escalation for employees and third parties (e.g. interns, contractors, consultants, vendors, suppliers and/or customers) to direct their disclosures on any irregularities or suspected irregularities for the timely attention of Management. • Set out the protection accorded to whistle blowers to enable them to disclose such irregularities in confidence without any risk of reprisal. AUTHORITY & RESPONSIBILITY Group Limits of Authority (LOA) Newly approved Group Limits of Authority (LOA) on 23 November 2020, sets out the authorised limits for various levels of MSM’s Group Management and staff. This guide ensures accountability, segregation of duties and control over the Group’s financial commitments. The LOA is reviewed and updated periodically to align with business, operational and structural changes. The LOA also has included the revise Legal authority limit and signing protocol (LAL) as part of the gist. The LOA is the migration from Discretionary Authority Limits (DAL) version 5.0. Job Description Each role in the organisation structure is supported by clear description of job responsibilities which are linked to the vision and goals of the Group. A well developed and effective job description is key for clarity of responsibilities and the relationship between functions which will enhance collaboration across the Group moves towards operational efficiency besides supporting the succession planning. It helps retain and motivate the best talents by ensuring employees’ engagement and drive towards high performance culture. COMPETENCY MSM Group has established a structured competency baseline to assess existing human capital development needs across various engagement levels. This is to ensure the Group’s key assets, namely its people, and their skills and abilities are competitive and remain so in the future. With the clarity of responsibilities and relationship between functions, collaboration across the Group is enhanced to move the Group towards operational efficiency. CORPORATE INTEGRITY MSM MALAYSIA HOLDINGS BERHAD Annual Repor t 2020 112 CHAIRMAN’S STATEMENT DELIVERING VALUE MSM OVERVIEW MANAGEMENT DISCUSSION & ANALYSIS GROUP FINANCIAL REPORT