MSM Malaysia Holdings Berhad Annual Report 2019

Zakat and Alms Giving Zakat, one of the five pillars of Islam, is based on the Islamic principle that Muslims should ease the economic burden of the less fortunate, in a spiritually progressive journey towards eliminating inequality in the world. At MSM, we view our zakat contributions as a fundamental way in which we can contribute towards a more just and equitable society. Throughout 2019, MSM continued with our zakat contributions to the underprivileged, which comprise the poor and destitute, single mothers, senior citizens and orphans. Musolla An Nur, SK Khir Johari @ Perai, Penang RM5,000.00 To support the cost for repair and upgrading the surau for the usage of schools and students 10 selected schools in Perlis RM25,000.00 To sponsor and supply water cooler facilities to selected schools in Perlis Assistance &Volunteerism Every year, volunteer programmes and activities are organised to expose our employees to marginalised groups and provide avenues of engagement on how they can assist communities. Total volunteer hours in 2019 have reduced compared to 2018, due to a reduction in outdoor activities and events. However, MSM Prai employees continued to chalk up 2,000 man- hours performing volunteer services based on our Community Programme with Seberang Prai Municipal Council, which has been established since 2013. Activities included maintaining the cleanliness of the recreational public park, mowing the lawn, as well as cleaning the area and its facilities. GRI-416: Customer Health & Safety MSM’s key competitive strength has always been our consistent delivery of the highest quality of sugar products to our customers, both locally and abroad. This has built our market leading position for our Gula Prai brand - the number one best-selling sugar brand in Malaysia. Our refineries are constantly audited to ensure that our processes are in full compliance and certified with the Food Safety System Certification (FSSC 22000 – Manufacturing), Food Safety Management System (ISO22000), Good Manufacturing Practice (GMP) and the Hazard Analysis and Critical Control Point (HACCP) Certification from the Ministry of Health, Malaysia. We also have in place a comprehensive spectrum of product quality processes and controls by certified bodies which are audited on an annual basis. These are regularly monitored through performance indicators that drive continuous improvement and are in line with industry expectations for transparency and accountability. As a global exporter, MSM complies with international standards such as the Halal and Kosher certifications. All our products are Halal-certified under MSM 1500:2009 and Kosher-certified by the London Beth Din Kashrut Division. Our Occupational Health and Safety Standards fulfil the requirements by the Occupational Health and Safety Advisory Services (OHSAS18001) and the Malaysian Occupational Health and Safety Management Systems (MS1722). Additionally, our key suppliers are certified to supply quality materials as part of complying with rigorous quality inspection standards. In line with industry expectations for transparency and accountability, the certifications are clearly displayed on our sugar packaging and the MSM website for easy identification and reference. (Refer to page 20 – Awards & Certifications) Volunteer Hours (Man-Hours) 2017 2018 2019 2,714 2,574 2,000 List of Zakat Contributions 2019: 59 SUSTAINABILITY REPORT 05