MSM Malaysia Holdings Berhad Annual Report 2019

2 MSM OVERVIEW 14 Corporate Profile • Vision, Mission and Values • Key Highlights 15 Corporate Milestones 16 Corporate Structure 17 Organisational Structure 18 Corporate Information 19 Key Moments 20 Awards & Certifications 1 CONTENT HIGHLIGHTS pg. 4 Chairman’s Statement pg. 21 Group Chief Executive Officer Review pg. 48 Sustainability Report pg. 63 Profile of Directors About This Report 4 Chairman’s Statement DELIVERING VALUE 8 Six Capitals 9 Strategic Performance 10 Shaping Material Matters 12 Linking the Capitals & Material Matters to Strategy, Sustainability & Risks THIS REPORT INSIDE